Parent Support Center
The mission of the Parent Support Centers (PSCs) is to strengthen parental participation and engagement, by improving their access to information and resources. PSCs will help to maintain open lines of communication between parents and guardians, Principals, Network Chiefs, Parent Support Administrators, Executive Assistances, Subject Matter Experts, school officials and other stakeholders. The ultimate goal is to maximize a quality experience for all families.
The vision of the Parent Support Centers (PSCs) is to promote transparency, while addressing parent inquiries and requests for assistance in a timely and equitable manner. By leveraging strategic external partners and working in cooperation with internal departments, the centers will catalog and deliver valuable information for parents and guardians. (One-Stop-Shop Model).
Parent Support Centers are aligned with PILLAR 3 of the District's Vision to: "Engage and Empower Families and Communities. Parents must be empowered as leaders who can advocate for their children and for all the community's children."
Parent Support Centers offer a collaborative team approach to reviewing parent inquiries and concerns and to work in partnership to achieve an equitable resolution.
Network Executives Assistants enter parent inquiries and concerns into a ticket management system. Inquiries and concerns that are not resolved at the Network level will be escalated to a Parent Support Administrator at the Network.
Decisions and resolutions are governed by the Illinois School Code, Chicago Board of Education Policies and Procedures, and local school guidelines and procedures.