Lead with CPS in the Talent Office is excited to implement a Conflict Resolution professional development training course for Central and Network Office employees for managers of self. Featuring content from Crucial Learning’s Mastering Your Dialogue, this training offers tools and strategies to engage in difficult conversations with greater confidence in the workplace, managing the emotions in-play, understanding multiple perspectives, and making intentional choices around verbal and non-verbal communication.

Program Highlights:

Interactive Workshops: Engage in hands-on learning experiences designed to deepen your understanding of conflict dynamics.

Role-Playing Exercises: Practice real-world CPS scenarios to build confidence in handling workplace conflicts.

Facilitated Discussions: Participate in guided conversations to explore effective communication techniques and strategies for beneficial mutual understanding.

Key Learning Outcomes:

• Identify assumptions you and others bring to a difficult conversation
• Recognize and manage emotions effectively
• Gain skills to resolve disagreements by building acceptance and overcoming resistance

Practical Application:

Participants will have the opportunity to apply conflict resolution skills in simulated professional scenarios tailored to common workplace challenges. This training aims to equip you with the tools and techniques needed to navigate and resolve conflicts constructively.

Join us to enhance your conflict resolution skills and contribute to a more harmonious workplace!