22 June 2022
Empathy Interviews
A resource to guide the planning and implementation of empathy interviews. Supports include planning, design, and training templates.
Empathy interviews consist of open-ended questions tailored to the situation. Although interview questions are personalized, guidelines can help interviewers embody the principles of being intentional, human-centered, and equity-focused. This tool highlights tips and considerations that can be modified to meet the needs of each unique context.
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