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Support Resources

CPS has created different support channels to assist families during remote learning.
Explore the pathways below to find the assistance you need.

Technology Devices

Find out how to access and use different internet connected technology devices that will allow you to complete remote learning tasks.

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Internet Access

Find options for internet service providers and Wi-Fi network connections, or if you qualify for free internet service through out Chicago Connected initiative.

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CPS Accounts

Find out how to log-into you current CPS.edu account or how to request a new one if you do not have one.

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Family Training Sessions

This school year, families will use a variety of different Google tools to take their classes remotely from home. Join us for one of our live, virtual training sessions so you can be prepared for class. Sessions are available in English and Spanish.

Google Education Suite

Explore the Google Education Suite and get instructions on how to use all the online programs that will be utilized for remote learning.

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Family Tech Support

With all students and taking classes remotely, CPS’ Information Technology Services team has created a single source online system for parents and students to get support for their technology devices or other technology related questions.

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Child taking notes while attending an online class.

Family Tech Support

With all students and taking classes remotely, CPS’ Information Technology Services team has created a single source online system for parents and students to get support for their technology devices or other technology related questions.

Request Support

Family Support Numbers

If you need help with questions about back to school and reopening topics, please reach out to one of our support teams. Assistance is available in English and Spanish.

GENERAL SUPPORT

CPS Command Center

Monday - Friday
8:00 am – 5:00 pm

773-553-KIDS (5437)

familyservices@cps.edu