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ISBE Student Specific Corrective Action

As part of our continued commitment to supporting our diverse learners, we are providing information and resources related to Student Specific Corrective Action.

What Was SSCA?

Student Specific Corrective Action (SSCA) was a program that provided remedies to students with disabilities to make up for delays and denials of services that may have been caused by specific special education procedural changes during the 2016-17 and 2017-18 school years.

To facilitate the process of getting remedies to families who may have been eligible for additional support, the district offered remedies to a group of students who might have been impacted. For a detailed overview of these efforts, review the Corrective Action Summary.

For questions about Student Specific Corrective Action, contact the SSCA Helpline by calling 773-553-1843, or by emailing us at

A Brief History

 November 2017

Parents and advocate groups shared concerns with ISBE that some CPS procedures were making it more difficult for students to get certain services on their IEPs.

 Winter 2017 to Spring 2018

ISBE conducted and completed a Public Inquiry regarding these concerns, and directed CPS to adjust certain procedures and offer remedies to the students whose services were delayed or denied. This portion of the Corrective Action was called the “Student Specific Corrective Action,” or “SSCA.”

 Summer to Fall 2019

School IEP teams were trained on SSCA guidelines and processes; however, the Chicago Teachers Union bargained to prevent teacher workloads from being impacted by SSCA.

 Spring 2020

CPS created centralized SSCA teams. These teams began outreach to families to offer remedies.

 March 2020

Schools closed to avoid the spread of COVID-19; SSCA meetings were held virtually.

 August 2021

CPS announced that it would convert service-based remedies into monetary remedies.

 August 2021 to November 2021

CPS procured and hired KCC, a claims administrator to handle the distribution of monetary remedies.

 January 26, 2022

ODLSS notified families that they had until April 30, 2022, to file a claim to receive their remedy or request an SSCA meeting to be considered for eligibility.

 January to April 2022

CPS and KCC continued to reach out to eligible families—they issued mailings, emails, robocalls, live calls, and partnered with the Mayor’s Office for People with Disabilities to hold town halls and answer questions.

 April 4, 2022

KCC issued the first round of payments to families.

 April 27, 2022

ODLSS extended the deadline for filing a claim through May 31, 2022. (The deadline for requesting an SSCA meeting remained April 30, 2022.)

 May 31, 2022

Deadline for filing a claim.

 September 30, 2022

Deadline for filing a State Complaint regarding SSCA.

 December 2022

Fourth and final distribution round completed.

Community Advocacy Resources

For the Equip for Equality Hotline, call 312-895-7231
Download Student Specific Correction Action (SSCA) Referral List [ ENGLISH ]

Mayor's Office for People with Disabilities, call 312-746-5743
Download Public Benefit Guidance Letter [ ENGLISH  |  SPANISH ]

Procedural Guidance Public Comment

Document Public Comment Period Status Comments
Student Specific Corrective Action Procedural Guidance - Proposed August 2021 August 11, 2021 -
September 27, 2021
Closed for Comments View Comments
Student Specific Corrective Action Procedural Guidance - Proposed August 2020 August 6, 2020 -
September 20, 2020
Closed for Comments View Comments

Archived Materials

Archived SSCA materials are no longer current. These archived documents should be used for historical reference only.

For questions about Student Specific Corrective Action, contact: SSCA Helpline 773-553-1843, or email

Office of Diverse Learner Supports and Services


773-553-1801 (Fax)

42 W. Madison St.
Chicago, IL 60602

Have Questions?

Complete and submit this form to provide feedback or request assistance and support for your child on special education topics such as remote learning.

Join the Diverse Learner mailing list to stay informed.

For questions around special education services, please contact the ODLSS District Representative or Special Education Administrator assigned to your school, Parent Involvement Specialists are also available.

For concerns specific to your child's school nursing services, please review this document. You may also contact us directly using the information below.

Contact Information

School Assignment Services

Student Transportation

Nursing Information
(773) 553-Kids (5437)

SSCA Helpline