Outstanding debt is NOT a barrier to joining Chicago Connected. Internet Service Providers (ISPs) will not engage in collection activities for Chicago Connected families, however, payment plans may be offered to assist families in addressing outstanding obligations. Internet services will not be affected by any such activities.
Eligible families CAN join this program if they have pre-existing debt with an ISP. It is important that eligible families identify themselves as a Chicago Connected participant when speaking to Comcast or RCN.