About

The Parent Support Center (PSC) works in collaboration with CPS staff members across the district, including network chiefs and leadership, to ensure all CPS families have equitable access to high-quality services and resources. We encourage parents and guardians of CPS students to reach out to the PSC with their questions and concerns, and we will work diligently to assist you by answering your questions or connecting you to the right people.

The PSC is aligned with CPS’ Five-Year Vision by:

  • Ensuring the learning, health, and safety of every student.
  • Working together with students, families, educators, and community partners to support student academic success.

As part of the PSC, Parent Support Administrators are assigned to each CPS Network Office and are responsible for the following:

  • Providing a single point of contact for parents/guardians.
  • Acknowledging and responding to parent concerns in order to work toward a resolution.
  • Serving as a liaison between parents and CPS to ensure parents reach the right person that can resolve their inquiry or request for assistance.

The PSC uses a collaborative team approach to review parent inquiries and concerns and achieve equitable resolutions.We are committed to using a transparent, positive, and an unbiased approach while acknowledging and efficiently responding to individual parent inquiries.

All PSC decisions and resolutions are governed by the Illinois School Code, Chicago Board of Education policies and procedures, as well as district guidelines and procedures.

 

 

Parent Support Center

Our Mission

The mission of the Parent Support Center is to ensure parents are empowered through equitable access to high quality services, accurate information and timely resolution of all inquiries and concerns. The Parent Support Center is aligned with the District’s Three Year Vision, 2016-2019, "Commitment #3: Integrity. Parents must be empowered as leaders who can advocate for their children and their respective school communities", with the goal of initiating and orchestrating strong partnerships, which include trust earned through transparent engagement, allowing District’s collective impact and expertise to best support student success.

Our Vision

The vision of the Parent Support Centers (PSCs) is to promote transparency, while addressing parent inquiries and requests for assistance in a timely and equitable manner. By leveraging strategic external partners and working in cooperation with internal departments, Parent Support Center Administrators will catalog and deliver valuable information for parents and guardians. (One-Stop-Shop Model).

The Parent Support Center is aligned with the District’s Three Year Vision (2016-2019): Integrity . . . parents must be empowered as leaders who can advocate for their children and their respective school communities.

Our Structure

Parent Support Centers offer a collaborative team approach to reviewing parent inquiries and concerns and to work in partnership to achieve an equitable resolution.

Network Executives Assistants enter parent inquiries and concerns into a ticket management system. Inquiries and concerns that are not resolved at the Network level will be escalated to a Parent Support Administrator at the Network.

Decisions and resolutions are governed by the Illinois School Code, Chicago Board of Education Policies and Procedures, and local school guidelines and procedures.

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Page Last Modified on Friday, October 04, 2019