If this is a medical emergency or fire, please dial 911 now.
For facilities emergency requests requiring immediate action to address facilities situations that present immediate or imminent danger to life, health, safety, security or significant damage to buildings, equipment or other property, please call the CPS Facilities Service Center at 1-833-575-3020. Do not continue with this request online. The call center will immediately create this service request on your behalf. For all other requests please complete the online request form.
If this request is related to Custodial staffing or shift issues, please contact your building manager or the Custodial Services Call Center at 866-209-0025.
Submit Service Request
Submitting service requests and work orders for your facility is simple and easy with our online request portal. Principals, administrators and network chiefs are invited to log into the portal to submit service requests.
Please note: The online request portal is temporarily unavailable.
Services
The mission of Staffing Operations Management is to ensure schools are safe, warm, dry, and are an environment that CPS students and staff can thrive in. The Facilities Staffing team provides Board custodians to each CPS school and manages both Privatized and Board custodians throughout their career as a Facilities staff member.
The following services are managed by the Staffing Operations Management discipline under the Department of Facilities.
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Recruiting & Staffing
For each CPS school, we provide adequate Board custodial staffing. Oftentimes we partner with Principals and Building managers to ensure schools are receiving the type of help that is needed for their particular location.
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Non Employee (Vendor Employee) Onboarding
We serve as a liaison between various departments and Facilities Vendors to ensure vendor employees are not held up in the onboarding process.
- Safety & Security - Background checks concerns
- Information Technology - Non employee email accounts
- Payroll - Kronos IDs and Kronos Access
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Payroll and Time Management
Manage and assist in the approval process for Board custodians time/payroll issues and concerns. Support Building Managers in overtime payment processing.
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Employee management/discipline
Advise and direct Building managers on employee behavioral and performance issues. Ensure custodians and engineers are compliant with the rules, regulations, and work responsibilities of CPS.
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Employee Evaluation
Oversee and review CPS’ Evaluation process for custodians every school year on a quarterly basis. We provide Building managers with the necessary training to guarantee accuracy.
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Board Custodial Transfer Process
Manage the annual transfer process for Board custodians who are interested in relocating to another school. Coordinate with Vendor HR Managers to make certain the transition is seamless.
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Training/Professional Development
Create training material and modules for the Facilities team. Collaborate and consult with CPS Departments as well as Facilities vendors on training materials and logistics.
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Board Custodial Internal Promotion Program
Oversee and manage the promotion program for Board custodians. This is an employee recognition incentive that permits the top performing Board custodians to be promoted to a Lead custodian role. Coordinate with CPS Departments and Vendor Building Managers regarding effective date and pay.