If this is a medical emergency or fire, please dial 911 now.
For facilities emergency requests requiring immediate action to address facilities situations that present immediate or imminent danger to life, health, safety, security or significant damage to buildings, equipment or other property, please call the CPS Facilities Service Center at 1-833-575-3020. Do not continue with this request online. The call center will immediately create this service request on your behalf. For all other requests please complete the online request form.
If this request is related to Custodial staffing or shift issues, please contact your building manager or the Custodial Services Call Center at 866-209-0025.
Submit Service Request
Submitting service requests and work orders for your facility is simple and easy with our online request portal. Principals, administrators and network chiefs are invited to log into the portal to submit service requests.
Please note: The online request portal is temporarily unavailable.
Services
The following services are managed by the Project Controls discipline under the Department of Facilities.
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Automated External Defibrillators (AED) Accessibility and Maintenance
Automated, portable medical device programmed to analyze heart rhythm, recognize rhythms that require defibrillation and provide visual and voice prompts for the device operator to deliver an electric shock if indicated. CPS is required to have fully functional and rescue ready AED available in every active and occupied school facility to be used for life threatening Cardio-Vascular emergencies.
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Building Code Compliance
- Identifies, tracks, corrects and responds to Department of Building inspection violations, findings and observations in order to ensure continued compliance required by the city building codes.
- Identifies, tracks, corrects and responds to City of Chicago conveyance inspection findings and violations in order to ensure full compliance with their requirements.
- Identifies, tracks, corrects and responds to City Fire Department fire/safety code violations.
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Public Health Inspection/Code compliance
By the mandates of the Illinois Department of Public Health, it is the responsibility of CPS Facilities to ensure all relevant health code compliance requirements are being adequately met and tracked.
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Streets & Sanitation Violations
Oversee CPS owned, operated and leased properties and vacant lots are being maintained in full compliance with city Department of Street and Sanitation regulations and guidelines.
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Internal/External Compliance Audits
Oversees, plans, develops, schedules, manages and analyzes data/reports of both internal facilities services audits.
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Quality Management Systems and Facilities Data Analytics
Plans, develops and implements CPS Facilities standard operating policies, procedures, work instructions.and guidelines. Routinely analyzes Facilities quality and operational performance data, documents and records for dashboard reporting on monthly and quarterly basis