Facilities Service Request

To provide the highest level of customer service to constituents across the district, the Facilities Department has implemented a Computerized Maintenance Management System to manage all service requests and work orders. 

If this is a medical emergency or fire, please dial 911 now.

For facilities emergency requests requiring immediate action to address facilities situations that present immediate or imminent danger to life, health, safety, security or significant damage to buildings, equipment or other property, please call the CPS Facilities Service Center at 1-833-575-3020. Do not continue with this request online. The call center will immediately create this service request on your behalf. For all other requests please complete the online request form.

If this request is related to Custodial staffing or shift issues, please contact your building manager or the Custodial Services Call Center at 866-209-0025.

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Submit Service Request

Submitting service requests and work orders for your facility is simple and easy with our online request portal. Principals, administrators and network chiefs are invited to log into the portal to submit service requests.

Please note: The online request portal is temporarily unavailable. 

 

In This Section

The services provided by the Facilities Department fall into the several service disciplines. Visit the following pages to learn more about services offered by the department.

Our Mission & Leadership

The Department of Facilities provides services to schools and administrative facilities that support the District’s education mission. Through our mission, we are dedicated to:

  • Providing CPS students with a building campus that is safe, warm and dry.
  • Ensuring each student is proud of their school and can concentrate on their studies.
  • Assisting schools in the day-to-day physical operation of their building, striving to reduce their energy use while providing a more comfortable classroom.

Facilities Management is directly connected to the district’s Five Year Vision by focusing on built environment, fiscal responsibility, and transparency in our efforts and equity in our operations.

Ivan Hansen Chief of Facilities

  1. Muhammad Saiduzzaman Project Controls

  2. Robert Christlieb Facilities Operations

  3. Jocelyn Dixon Staffing Operations Management

  4. Sharmin Ballard Warehouse and Logistics

  5. Sandrine Schultz Energy and Sustainability

  6. Richard Schleyer Environmental Health and Safety

Request Priority Levels

When you submit a request through the Online Request Form, it will fall into one of the following categories.

Priority 1 – Emergency

Emergency Service Requests take priority over all other work and require immediate action to address situations that present immediate or imminent danger to life, health, safety, security or significant damage to buildings, equipment or other property.

Priority 2 – Urgent

Urgent Service Requests are unscheduled and reactive and may pose a threat of personal injury, cause property or equipment damage, or serious disruption of service. This is work demanding prompt attention to supplement emergency repairs or prevent a subsequent emergency. Urgent work orders may include responses to safety deficiencies and regulatory violations.

Priority 3 – Scheduled

Scheduled Service Requests address date-sensitive requests. This work may require prior coordination to procure supplies and/ or services. Scheduled work orders include preventive maintenance services intended to protect and preserve physical assets, and may include utility outages.

Priority 4 – Routine

Routine Service Requests address normal maintenance or requests for service that do not pose a threat to life and property or disrupt CPS operations. These requests are put in the job queue and are processed in the order they are received.

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